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Kia Ora fellow park visitors

With New Zealand moving into the new Traffic Light System under the COVID-19 Protection Framework from 11:59pm on Thursday 2nd of December and with Queenstown placed in orange light, we will remain open but there will be a few changes.


It has been proven that animals can contract COVID-19, therefore we have agreed with the Zoo and Aquarium Association Australasia (ZAA) that all visitors aged 12 and older are required to present proof of vaccination via the My Vaccination Pass App. This is to ensure the safety of our animals which is our main duty. The Vaccination Pass is the only accepted form at this time.

Guests may also be asked to present a secondary form of identification to verify their pass.


The safety and wellbeing of our wildlife, customers, team and communities is always our top priority. We wish to assure you that we are taking the necessary precautions and following Ministry of Health guidelines to operate safely.

-There will be increased hygiene measures, social distancing for our encounters and shows.

-Wearing a face mask inside our main building and Kiwi houses will be mandatory.

-QR code scanning before entering the premises will be mandatory.


We look forward to welcoming you to the park, however if you’re feeling unwell, please hold off on visiting until you are recovered to ensure the safety of our staff and others.
If you have booked with us and wish to delay your visit, we will gladly reschedule the validity of your ticket, so you are able to see us when you are more comfortable.
For any more questions, then do not hesitate to reach out to us on kiwi@kiwibird.co.nz

Kia kaha, Kia māia, Kia manawanui

Frequently asked questions

What are the Park's entry requirements when Queenstown is under Orange Light?


-All visitors aged 12 and older are required to present proof of vaccination via the My Vaccination Pass App. -QR code scanning before entering the premises will be mandatory. -Wearing a face mask inside our main building and Kiwi houses will be mandatory. -There will be increased hygiene measures, social distancing for our encounters and shows.




I am not getting vaccinated and have an upcoming booking. What do I do?


Without a "My Vaccine Pass", unfortunately you will not be able to access our Park. Please contact us as soon as possible so we can help you with your booking.




I am double vaccinated but don't have a "My Vaccine Pass". Can I still visit the Park?


Unfortunately no, we are required to sight your "My Vaccine Pass" before you enter our Park. If you are double vaccinated or exempt from vaccination, make sure you get your "My Vaccine Pass" by accessing the official My Vaccine Pass website.




Can I present a negative test to visit you?


Only a "My Vaccine Pass" will allow you to enter our premises and a negative test will not allow you to visit the Park




I don't own a smartphone, what do I do?


You can print your "My Vaccine Pass" and show us that on arrival. If you don't have access to a printer, check your local pharmacy as many pharmacies will now print hard copies of vaccine passes. We may also ask you to present a secondary form of identification to verify your pass.




I'm exempt from vaccination, do I still need to show a "My Vaccine Pass"?


People exempt from vaccination are still able to download their "My Vaccine Pass" and enter our Park. More information here.




I was vaccinated in another country but I don't have a "My Vaccine Pass", can I still visit the Park?


Only a "My Vaccine Pass" will allow you to enter our premises, if you were vaccinated outside New Zealand, please visit the official My Vaccine Pass website for instructions on how to get a pass.